Refund Policy

Refund Policy


Vapo will accept product returns and provide you with a refund or repair where:


  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description; and
  • You can present your VAPO receipt or other adequate proof of purchase.


Please note VAPO may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample VAPO will offer a repair, exchange or refund. If you cannot present your VAPO receipt or other acceptable proof of purchase VAPO reserves the right not to offer a refund or exchange.


Where you seek a refund for any item that was purchased as part of a 'deal', VAPO may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.


Operating Difficulties:


If you are experiencing operating difficulties with your product we recommend you first contact us at before returning the product. Many operating difficulties can be quickly solved with the right advice. The contact details are provided on our website


VAPO reserves the right to:


Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.


Please note:


Your original VAPO receipt is the best form of proof of purchase

Refunds will be issued through direct bank account transfer

Please return any accessories and manuals supplied with product