New Age Verification Process 2026
Effective from 29 April 2026
We’re introducing a new age verification process to meet regulatory requirements and ensure that only customers aged 18 or over can make purchases from VAPO.
What’s changing?
To continue shopping with us, you’ll need to complete a quick age verification form as part of your order process.
How it works
It’s a simple 3-step process:
- Provide a valid form of ID:
- NZ Driver Licence
- NZ Passport
- NZ Birth Certificate
- A quick check will confirm you’re over 18
- Once verified, you’re good to go for future purchases
What to expect
- Guest checkout: You’ll be asked to complete age verification before each order
- Logged-in customers: You’ll only need to verify once
Here is the age verification form. Below is the information required to verify that you are 18 or older.
The process is secure and designed to be as fast and seamless as possible.
Privacy & your information
As part of this process, your data may be shared with trusted third-party verification providers to confirm your age. This information is used solely for verification purposes and to meet legal obligations.
We handle all data in line with our privacy and security standards and only retain information for as long as necessary.
We’ve also updated our Privacy Policy in accordance with the Privacy Act 2020. This outlines what information we collect, how it’s used, and when it may be shared. The updated policy comes into effect from 29 April 2026.
Need help?
If you need a hand at any point, our customer service team is here to help. Or look for the 💬 chat icon during business hours located in the bottom left-hand corner.
We also have a step-by-step guide in our help centre to help as well, view here.
Get ahead of your next order by completing your age verification now.