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Vapo will accept product returns and provide you with a refund or repair where:
Please note VAPO may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample VAPO will offer a repair, exchange or refund. If you cannot present your VAPO receipt or other acceptable proof of purchase VAPO reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal', VAPO may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
If you are experiencing operating difficulties with your product we recommend you first contact us at firstname.lastname@example.org before returning the product. Many operating difficulties can be quickly solved with the right advice. The contact details are provided on our website www.vapo.co.nz.
VAPO reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Your original VAPO receipt is the best form of proof of purchase
Refunds will be issued through direct bank account transfer
Please return any accessories and manuals supplied with product