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VEC Limited t/a VAPO™ (VAPO) Refund/Return Policy
If you would like to return a product for store credit, replacement, or refund, please email our customer support by email: firstname.lastname@example.org for a return request. Please provide as many details as possible, including Order #, Full Name, Address, Phone Number, and Reason for the return. If the return is approved, you will get further directions on shipping the package back to us.
VAPO will accept product returns and provide you with a refund or repair where:
Any Cosmetic Damage Must Be Reported Within 48 Hours of Delivery.
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
Return of unused and unopened products:
VAPO will not accept return of and/or issue any refund for purchases made other than through the Website, from a VAPO store or a VAPO retailer must be returned and refunded through the location from at which the products were purchased. If you purchased the product from www.vapo.co.nz please email email@example.com.
You have the right to withdraw from the Order with VAPO and to return any new unused item purchased from us for a refund without giving any reason up to fourteen (14) days following the receipt of the item purchased. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the Order by contacting VAPO Customer Team at firstname.lastname@example.org. If you withdraw, VAPO will reimburse to you all payments received from you, excluding the costs of shipment, within fourteen (14) days from the day you inform us of your decision to withdraw.
If you elect to withdraw, you must return the new, unused item purchased to VAPO within fourteen (14) days of notifying us of your election. We may withhold reimbursement until we have received the purchased item. No refunds will be issued for items not returned within fourteen (14) days of notifying VAPO that you would like to return the items for a refund. You agree that you will be responsible for the cost of return shipment in the event you elect to withdraw from the purchase agreement and to return an item for a refund.
Because of the nature of the products sold by us, for sanitary, and health and safety reasons, VAPO will not accept returns of batteries and/or E-Liquid. VAPO will issue refunds only for new and unused devices and products (excluding batteries and/or e-liquid). If the tamper proof seal is broken we will be unable to accept the returned product and we will not issue a refund.
Promotional Term & Conditions: For returns on promotional items, all items included in the promotion need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
You will be responsible for shipping charges to us for non defective returns. Shipping charges are NON REFUNDABLE.
If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it costs us $5.99 to ship the product to you, we will deduct $5.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE.
Here are the steps you will want to take:
Price Adjustment Disclaimer:
VAPO will honour price adjustment within 14 days from the date of purchase with proof of purchase. Holiday specials, promotional sales, and clearance sales may be exempt. Price adjustment will be issued via store credit.
Please note VAPO may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample VAPO will offer a repair, exchange or refund. If you cannot present your VAPO receipt or other acceptable proof of purchase VAPO reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal', VAPO may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
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New Zealand's number one vaping store. VAPO stocks only the best vaping products. We are NZ's Vape Store - from beginner e-cigarette smokers to advanced vapers we've got you covered. Our vape stores are located here.
VAPO is the trading name of VEC Limited. VAPO is a registered trade mark in New Zealand and Australia.