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LAST CHANCE
VEC Limited trading as VAPO (“we”, “us” and, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, store, use and disclose personal information about our customers, and people who apply for employment with us, and how we comply with our obligations under the New Zealand Privacy Act 2020 (“Privacy Act”). It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.
This Privacy Policy applies to personal information we collect, hold and use about you when we carry out our business activities, such as when you purchase our good and services, visit our website or other digital platforms, communicate or interact with us, enter any competitions, complete any surveys or enter our stores.
In this Policy “personal information” has the same meaning as defined in the Privacy Act.
We may amend this Policy at any time by posting the updated version on our website.
We are not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.
What information do we collect?
Generally, the information we collect about customers includes your name, delivery address, birthdate, phone number, details of products you have purchased from us, payment and billing information, e-mail addresses, and any other information you may provide to us during our interactions including on social media.
We also collect demographic information, which is not unique to you, such as your postcode, age, gender, shopping preferences, interests and favourites.
When you visit our websites, we may also collect information about your computer, including your IP address, date/time of your visits, duration of your visits, the pages and documents accessed, the previous site accessed (i.e. the referring URL) and the type of browser being used.
We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.
How we collect and hold information
Where it is reasonable and practicable to do so, we collect your personal information via our customer service centre, by phone, email, mail, website, when you complete any survey/application forms, or enter any of our competitions or special promotions/activities, when you interact with us on social media (such as Facebook or Instagram) or when you deal with team members in our stores.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We will keep your personal information secure and it will be held by us in our customer database in accordance with the Privacy Act. We will only release your personal information if you authorise us to do this or if we are legally required to do so.
Why we collect and how we use information
We collect and use your personal information to:
How we disclose your information
We may disclose your personal information to undertake any of the purposes set out above, or where permitted or required by law or as otherwise detailed in this Privacy Policy. Recipients of your personal information may include:
We require any third party to whom we disclose personal information to protect that information against any unauthorised use, access or disclosure in accordance with the Privacy Act.
We may occasionally transfer your personal information to organisations located overseas, for example where:
We require overseas recipients to use personal information only for the purpose for which we provide the information to ensure that our privacy obligations in respect of your personal information are not breached, and to implement strict confidentiality and data protection arrangements.
Accessing and correcting your personal information, and questions
You can request access to your information or that your information be corrected by contacting us at the address below. Your request will be processed in accordance with the Privacy Act.
If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the address below. We may need to contact you for further details.
Contact
VAPO Customer Service
PO Box 14086, Panmure, Auckland, 1072, NZ
Email: contact@vapo.co.nz
Phone: 09 570 4025
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New Zealand's number one vaping store. VAPO stocks only the best vaping products. We are NZ's Vape Store - from beginner e-cigarette smokers to advanced vapers we've got you covered. Our vape stores are located here.
VAPO is the trading name of VEC Limited. VAPO is a registered trade mark in New Zealand and Australia.