Warranty Information

Vape device warranty information

All vape devices come with a 6-month warranty from the original date of purchase.

Devices that fall outside of this period are not covered by our warranty.

Warranty does not cover:

  • Incorrect use of vape device (including but not limited to incompatible e-liquid, incorrectly charging device, modifying your device).
  • Water damage
  • Intentional damage
  • Accidental damage (e.g. dropping your device)
  • Wear & tear

We do not offer a warranty on opened bottles of e-liquid, pods, or vaping accessories due to Health & Safety purposes.

You must provide proof of purchase in a receipt form to allow for a successful warranty claim.

Per our Returns Policy, VAPO may request that faulty devices be returned for testing (this can take up to 3 business days). Be sure to read through our Returns and Refunds policy for more information.

Please visit our ‘Contact Us’ page with any queries regarding warranty information, returns or refunds. Alternatively, if you have purchased your device in-store, visit any VAPO store, and the friendly team will be able to assist you.